Billing FAQs

What does the term “Provider-Based” or “Hospital Outpatient” mean?

"Provider-based" or "hospital outpatient" refers to the billing process for services rendered in a hospital outpatient clinic or location.  This is the national model of practice for large, integrated delivery systems where the hospital owns space and employs support personnel involved in patient care.

How does this affect billing?

In the past, physician’s offices were billing all services, and charges were grouped together on your physician billing statement. Under this new model, patients will receive two (2) bills:  One for “facility charges” and one for “professional or physician fee” charges.

Does this mean patients will pay more for services?

Depending on their particular insurance coverage, it is possible benefits may differ for certain outpatient services and procedures at provider-based/hospital outpatient locations.  We recommend patients review their insurance benefits or contact their insurance provider to determine what their policy will pay and what out-of-pocket expenses they may incur based on the location of the services provided.

What if I don’t have health insurance?

Oklahoma Heart Hospital offers discount and charity policies to help qualifying patients.  Detailed information is available by contacting our financial counselors.

How can I get a copy of my hospital bill?

Any patient may contact our billing office at 405-608-1200 to request a copy of their bill.

How often will I receive a statement?

Statements are sent out to patients at least once a month.

May I pay my bill with a credit card?

Yes, we accept most forms of payments. Click “Pay Your Bill” at the top of our website to go to our online payment gateway to learn more.

Why was my last payment divided and applied to the bill in two separate payments?

Patient payments are posted to the oldest charge first.  Each billing statement will reflect an itemized breakdown of all charges and payments.

Why did I receive a bill from a physician I did not see?

Each physician who provides services will send you a separate bill from his/her office. These may include:

  1. Your primary physician.
  2. Consulting physicians asked by your primary physician to read and interpret test results. Examples include anesthesiologists, cardiologists, pathologists, radiologists and doctors in emergency medicine, or nuclear medicine.
  3. If you have any questions about these bills, please call the physician's office listed on the bill.
I think there is an error on my bill or I have a question about my bill. Who should I contact?

You may call the Oklahoma Heart Hospital billing office at 405-608-1200 or toll free at 800-409-3737.

Will OHH send my hospital bill to my insurance company or will I have to?

As a courtesy, we will bill any active insurance company for which you have provided us complete information (i.e., address, policy number, group number). We must have signed authorization permitting us to file a bill with your insurance company.

How long will it take to get things settled with the insurance company?

Generally it takes 45 to 60 days to obtain payment from an insurance company. We'll work with them to resolve your bill. If your insurance company denies payment, you are then responsible for your bill.

My insurance company has paid part of my bill, but I don’t understand how they calculated the payment amount?

For any questions about insurance payments, deductibles or co-payments, please contact your insurance company. If we have received information from your insurance company, we'll be glad to share it with you.

What are “Technical Fees”?

These fees are related to use of a medical facility and may include items such as: use of the room, support staff for the procedure, use of medical equipment, diagnostic testing, disposable supplies, and any medical implants used by or for the patient during the course of receiving a procedure.

What are “Professional Fees”?

Fees related to the services provided by a physician, nurse practitioner, physician's assistant or other related medical provider.

How will I know how much I owe?

Your health plan may require a co-payment or deductible that will be due during appointment registration or hospital discharge.  Check with your provider on the amount that you will be responsible for at this time.

Following your health care services, your insurance provider will send you an Explanation of Benefits (EOB), which will detail the amount it has paid, any non-covered or denied amounts,and the remaining balance that you are responsible for paying to Oklahoma Heart Hospital Systems.

Review this EOB, compare it to your Oklahoma Heart Hospital Systems billing statement, and call your insurance provider or an Oklahoma Heart Hospital Systems billing representative if you have questions or concerns at 405-608-1200 or toll free at 800-409-3737.

Location Local Number Toll-Free Number
OHHP 405-608-1200 800-409-3737
OHH 405-608-3627 866-882-4599

 

Billing or Insurance Questions